A quiet desk for your questions.

Common questions

Where do my memories live?

On your device, and — if you're signed in to iCloud — in your private iCloud database. There's no Tessera server. See the privacy policy for the details.

My memories aren't syncing between devices.

Check that both devices are signed in to the same Apple ID and that iCloud Drive is on for Tessera (Settings → Apple ID → iCloud → iCloud Drive → Apps Using iCloud). CloudKit sync is usually within a few seconds on Wi-Fi; it can take longer on cellular or when a device has been asleep. You can watch live sync state in Settings → Sync diagnostics inside the app.

How do I back up or export my memories?

Open Settings → Export and choose Markdown folder. Every memory becomes a small text file with its metadata in the YAML front-matter. Save the folder anywhere: Files, Dropbox, a USB stick — it's yours.

I forgot my Face ID / passcode — can you unlock my memories?

No. Tessera uses your device's Secure Enclave to gate access; we have no way to recover data on your behalf. If you're locked out at the device level, unlocking the device in iOS / macOS will restore access to Tessera.

Can I use Tessera without iCloud?

Yes. Without iCloud, your memories live only on the device you wrote them on. They will not sync, and deleting the app will delete them.

Will there be an Android or web version?

Not in the foreseeable future. Tessera is built on Apple's SwiftData + CloudKit so it can be private by default; those frameworks are Apple-only.

Found a bug. What do I send?

A short description of what happened, what you expected, the device and OS version, and — if you can — the exact steps to reproduce it. Screenshots help. Send to support@littlelumenlabs.com.

Business & press

For press or partnerships, write to hello@littlelumenlabs.com.

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